Frequently Asked Questions
Is doorstep delivery available?
Yes, doorstep delivery is available.
Do you provide a machine demonstration?
Yes, machine demonstration is provided only after purchase.
Is installation free?
Yes, installation is completely free.
What is the purpose of this embroidery machine?
The machine is designed for professional embroidery work, including logos, garment designs, and customized stitching.
What is the working area of the machine?
The working area varies by model. Our team will guide you based on your requirements.
How much space is required to operate the machine?
A compact space is sufficient. Exact space details will be explained during installation.
Is this machine suitable for boutiques and home use?
Yes, it is suitable for boutiques, tailoring units, and home-based embroidery businesses.
Will the machine work with an inverter?
Yes, the machine works with an inverter (stabilizer is mandatory).
What is the purpose of Peony embroidery machine?
To create high-quality, professional embroidery such as logos, designs, and customized patterns on garments and fabrics for boutiques, tailoring units, and home-based businesses.
What is the working area of the Peony machine?
The working area varies by Peony model and will be clearly explained by our team based on your selected machine and embroidery requirements.
How much space is required to operate the Peony machine?
The Peony embroidery machine requires only a compact space and can be easily operated in boutiques, tailoring units, or home setups. Exact space details are shared during installation.
Is this Peony machine suitable for boutiques and home use?
The Peony embroidery machine is suitable for both boutiques and home use, making it ideal for small businesses, tailoring units, and home-based embroidery work.
Will the Peony machine work with an inverter?
Yes. The Peony embroidery machine works with an inverter, and using a stabilizer is mandatory.
What support is available after purchase?
We provide phone call and video call support for operation and basic troubleshooting.
What is not covered under warranty?
Physical damage, usage without a stabilizer, and mishandling are not covered.
Can I fix thread jam or needle break issues myself?
Yes, basic issues like thread jam and needle break can be fixed by the user with guidance.
What if there are mechanical issues?
For mechanical problems, our technician will visit and inspect the machine.
Are software updates supported?
Yes, software updates are provided.
Can I add accessories or add-on devices later?
Yes, additional devices and accessories can be added.
Is complaint or service support available after installation?
Yes, open-door complaint and service support is available.